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How do you know my IP address and location?
When you browse to a website, the website needs to know an IP address to send data back to, otherwise your device would never be able to communicate with any services or websites correctly. This target IP address is usually owned by your ISP, and can be used to identify you as an individual.
By using a VPN service, when your device communicates with a target website or service, the origin information provided belongs to the VPN provider. If you signed up and connected to our VPN service today and looked back at the home page, you'd see a different IP address and location. This is the IP address and location of the VPN server you would have selected after creating an account with us. The target website or service no longer knows your IP address or approximate location.
Aside from websites and other services not knowing your IP address and (approximate) location, your ISP would not know what services and websites you were accessing. This is because your device would only appear to communicate with our VPN server. The traffic between your device and the VPN server would be encrypted, so your ISP wouldn't be able to view or modify traffic between your device and our VPN servers.
As well as your ISP not being able to view your traffic, other users on the same network as you will also be left in the dark. This is because the encrypted communication starts at your device.
Although you can see your IP address and location information on our website, we don't log these details. We have disabled the logging of source IP addresses from our users to protect your privacy.
What is a VPN?
A virtual private network (VPN) creates a secure tunnel between two or more devices. This secure tunnel can prevent malicious entities from inspecting traffic between these devices. One of the effects of using a VPN service is that it can make you appear is if you're accessing the Internet from a different location than where you actually are.
There are a number of reasons you may want to use a VPN, including:
How can I trust your service?
As with any VPN provider, you as an individual must trust that what a VPN provider says is true. If users didn't trust their VPN provider then the VPN provider would probably go out of business fairly quickly. We at nuvpn make it our business to stay out of your business. We don't keep any VPN or DNS logs. This means that if we are subpoenaed (asked to provide evidence), we won't have any evidence to provide regarding Internet activity.
If you're particularly keen on trying to keep the contents and target of your communications private, we would recommend looking into a project called Tor (for security reasons, we don't provide a link to this project - you'll be able to search for it on popular search engines). The bulk of funding for Tor's development has come from the federal government of the United States, initially through the Office of Naval Research and DARPA.
Tor is free and (arguably) more secure than using a VPN service offered by a provider, but it is usually slower, and many website owners block access to their site from devices which are known to be originating from the Tor network.
Where are your servers located?
Where is NUVPN LTD based?
NUVPN LTD was incorporated in the British Virgin Islands. There are no data retention laws in the BVI. The BVI is an offshore jurisdiction renowned for privacy protection. This is in contrast to many European countries and Australia, which have laws requiring ISPs to retain metadata related to their users’ internet activity.
Why are payments made to Marlinica Ltd?
Marlinica Ltd (which is based in the United Kingdom) is used in order to process payments because many payment gateways do not operate in the BVI.
What is your money-back guarantee?
If you're not happy with our service we'll refund you the full amount paid. Please email us at email@example.com if you have any questions.
Help! I can't login?
Please make sure you've checked the following before contacting us.
You can contact us at firstname.lastname@example.org if you have any other issues related to logging in.
Is Netflix supported?
Not yet. Netflix have been aggressively blocking VPN services recently, and this blocking extends to nuvpn (as well as many other providers). We will be looking into supporting Netflix in future.
What methods of payment do you accept?
For new users we only accept card payments right now. Existing members can use card and Bitcoin to pay for access time.
Do you block or throttle traffic?
There are no Internet access restrictions on nuvpn services. nuvpn is an advocate of net neutrality, which means unfettered and unmolested access to the Internet.
What ports do you listen on?
Our VPN servers are available on ports:
Email us to request other ports be opened.
How do I use this service?
Once you've created an account, you'll be able to download and import an OpenVPN profile which you'll be able to use on a range of devices. For Android devices, follow the instructions on your account page. For other devices, please refer to our support page.
What encryption ciphers does the VPN service support?
nuvpn servers support TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (0xc030), which is preferred by the OpenSSL library used by OpenVPN.
What anonymous data does your Windows client collect?
If you don't opt-out of the anonymous data collection for the Windows application, two different HTTP GET requests are made to nuvpn.com when you launch the application and when you connect to a VPN server. These HTTP GET requests do not contain your user ID or headers which could be used to identify you. nuvpn.com does not log IP addresses in web access logs.
I still need help!
Email us at email@example.com or get in touch with our 24 hour support team on our site.